If something in the app looks broken, try these steps first before contacting support.
Try these quick fixes
Start with the following:
Refresh the page
If the issue continues, do a hard refresh
Try another browser to rule out cache or extension issues
Check your internet connection or VPN
Sign out and sign back in
These steps can fix many temporary issues with loading, authentication, or cached data.
Contact support in the app
If the issue continues, open Intercom from inside the app and send:
What broke
The page URL
A screenshot of the issue
Other ways to get help
You can also use these support channels:
Help Center: https://help.aeoix.com
Feature requests: https://aeoix.canny.io/feature-requests
Email support: [email protected]
What to include when reporting the issue
To help the team investigate faster, include:
Your email address
The approximate time the issue happened
Your browser and operating system
The exact page URL
Any error message you saw
Whether you saw a blank screen, spinner, or toast message
The selected project and workspace
Whether onboarding is complete
Your billing status, if relevant