If the app seems stuck loading, out of date, or not syncing correctly, try these steps first.
Wait a few seconds
Some parts of the app need a moment to load your profile, workspace, or project data.
If you’ve just signed in or switched context, wait 10 to 20 seconds and see if the page updates.
Refresh the page
A refresh can often resolve temporary loading or sync issues.
Use:
Ctrl + F5 on Windows
Cmd + Shift + R on Mac
This forces the app to reload fresh data.
Log out and sign back in
If the app still looks stuck or incomplete, log out and then sign back in.
This can fix issues caused by expired sessions or incorrect local app state.
Clear site data
If the issue continues, clear site data for app.aeoix.com and then sign in again.
This should be treated as a last step, since it may reset saved filters or other local settings.
Check for outdated information
Sometimes the UI may not reflect a recent change right away.
If something looks out of date after updating billing, profile details, or account settings, refresh the page to force the latest data to load.
Check whether you’re signed in
If your session has expired, some pages may fail to load correctly or return empty results.
Signing in again usually fixes this.
Contact support
If you’re still stuck, contact support and include:
A screenshot of the loading screen or issue
The page URL
Whether the problem happened after sign-in, switching projects, or updating settings
Whether a refresh or re-login helped
Support: [email protected]