If a payment fails in AeoIX, your subscription may be paused or features may become restricted. Here is what to do to resolve it.
Why payments fail
Common reasons for a failed payment include:
Expired card
Insufficient funds
Card blocked for online or international transactions
Incorrect billing details
How to fix a failed payment
Open the sidebar.
Go to Billing.
Review the status shown on your Subscription tab.
If a payment issue is shown, follow the on-screen steps to update your payment method or retry.
What happens to your subscription
If a payment fails, your subscription may enter one of the following states:
Past due — payment was not collected at the billing date; AeoIX may retry automatically
Incomplete — checkout was started but not completed
Canceled — the subscription was ended after repeated failed attempts
While a payment is outstanding, some features may be restricted.
Still having issues?
If you cannot resolve the payment issue from Billing, contact support at [email protected] and include your workspace email and a description of the error you see.